Frequently Asked Questions

Got questions? We’ve got answers.
Check out the sections below to find what you’re looking for. If you still need help, feel free to reach out — our team is always here for you.
Title

Last updated: April 2025

General Questions

1. General Questions

What is your return policy?

We want you to be completely satisfied with your purchase. That’s why we accept returns on all items within 30 days of the purchase date. To initiate a return, please visit our Returns page and follow the instructions provided.

How do I track my order?

As soon as your order ships, you’ll receive a tracking number by email. You can use this number to track your order via our website or the carrier's platform.

Can I cancel or modify my order?

We process orders quickly, but if you need to make changes or cancel, please contact our customer service team as soon as possible. We'll do our best to help you before the order ships.

Do you have a physical store?

We currently operate exclusively online. However, we offer free shipping and hassle-free returns, so you can try our products risk-free.

Product Questions

2. Product Questions

What supplement should I choose?

Each product page includes detailed descriptions to help you choose the right supplement based on your needs. If you're unsure, feel free to contact us — we're happy to help guide you.

What ingredients are in this product?

You can find the full list of ingredients under the "Details" section on each product page. We’re committed to transparency and use only high-quality, science-backed ingredients.

How should I take this product?

Usage instructions are clearly listed on every product page. Please follow the recommended dosage to get the best results and ensure safety.

Are different formulas or flavors available?

If we offer different versions (such as flavors or bundle sizes), they will be visible on the product page. If you’re looking for something specific, just reach out to us — we’ll do our best to assist you.

Payment Questions

3. Payment Questions

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and other secure mobile payment options.

Do you offer installment payment options?

Yes, for select purchases, we offer installment plans through trusted payment providers. You’ll see available options at checkout.

Is my payment information secure?

Absolutely. Your security is our priority. All transactions are encrypted using industry-standard protocols to ensure your personal and payment data is always protected.

Shipping Questions

4. Shipping Questions

How long does shipping take?

Shipping typically takes between 5 to 12 business days, depending on your location and the shipping option selected at checkout.

How much does shipping cost?

Shipping is free on all orders over $99. For orders below that amount, a small flat-rate fee will be applied and shown at checkout.

Do you offer free shipping?

Yes! We offer free shipping on all orders over $99.

Do you ship to P.O. boxes?

Yes, we ship to P.O. boxes in the U.S. and internationally. Please make sure your address is accurate to avoid delivery delays.

Contact Questions

5. Contact Questions

How can I contact customer service?

You can reach us anytime by emailing our support team at info@nuveax.com. We aim to respond within 24–48 business hours.

What are your business hours?

Our team is available Monday to Friday, 9:00 AM – 5:00 PM (EST).

How can I provide feedback?

We’d love to hear from you! Send us your thoughts, questions, or suggestions at info@nuveax.com.

Do you have a physical address?

We operate 100% online and do not have a physical retail store at the moment. All purchases are shipped directly to your door.